Policy of payment, transaction conditions & payment information protection


Customers ordering Service through appointment or ordering on the Website can select one of the following payment methods:

  1. Pay later
  • Step 1: Place an order or make an appointment for the Service on the Website.
  • Step 2: Select the “Pay Later” method.
  • Step 3: Come to Diag Medical Center by appointment.
  • Step 4: Pay the Service Fee at Diag Medical Center for Diag’s performance of its Service.
  1. Pay now online
  • Step 1: Place an order or make an appointment for the Service on the Website.
  • Step 2: Select the “Pay online now” method.
  • Step 3: Select one of the following online payment methods to pay the Service Fee:
    • Payment via e-wallet;
    • Transfer by domestic bank account;
    • Payment by domestic payment card (ATM) or international payment (Visa, Master, JCB …)
  • Step 4: Come to Diag Medical Center by appointment for Diag’s performance of its Service.


Unless the context requires otherwise, the following terms are defined and understood as follows:

Diag” is Lab Group International Vietnam Company Limited;

Diag Medical Center” is medical facilities and clinics under the system of medical examination and treatment establishments of Diag;

Customer” is a person who registers and/or uses Diag’s Services in Vietnam;

Service” is the service provided by Diag under the brand name of Diag;

Service Fee” is the cost/price/fee of Service listed on the Website;

Samples” are samples used for testing, including but not limited to blood, saliva, urine, and nasal sample, taken from the Customer under Diag’s instructions;

Service Request Form” is a form/text for the Customer to register their information and the Services;

Report” is a report of testing results published by Diag under the Service that Customer requests Diag to provide, Customer acknowledges and agrees that any and all information and/or any advice given in the Report is for Customer’s reference only and all information contained in the Report is NOT considered to be Diag’s medical advice in any way;

Website” is https://diag.vn

  1. Customer’s Responsibility
  • The Customer is solely responsible for the Sample to be tested and must be taken voluntarily and in accordance with the Diag’s sample-taking procedure.
  • The Customer assures that the Samples provided are legitimate (without coercion or violation when collecting or taking samples). The Customer is solely responsible for – accepting compensation for any loss or damage suffered by Diag when the Sample provided is illegitimate.
  • Fill in the Diag Service Request Form. Diag uses this information for the return of results and is not responsible for the accuracy of the information provided.
  • Ensure the prescribed age when registering and using the Services. In case the user of the Service is under the age of 18, the biological parent or legal guardian has confirmed his/her consent to request the Service and to fill in the Service Request Form.
  • Receiving Reports via the Diag’s Application (“Application“) for security purposes and must access the Application with the correct phone number registered on the Service Request Form or Website.
  • Agree to the terms and conditions of use of the Service and Application.
  1. Diag’s Responsibility
  • Perform the Service and timely issue a Report to the Customer.
  • Responsible for the content of the Report and the quality of Services provided to the Customer.
  • Respect for the privacy, safety, and security of Customer information;
  • Do not disclose testing information, Reports, and Customer information to any third party, unless expressly agreed in writing or otherwise agreed by the Customer, and except upon request from the competent authorities according to the current law provisions.
  • Diag reserves the right to refuse to perform the test and/or return the Report without incurring any liability or refund to the Customer if one of the following occurs:
    • Samples do not qualify for testing because the Customer does not comply with Diag’s procedures and/or instructions for Sampling.
    • The sample provided by the Customer is insufficient for us to perform the test.
    • Customers do not provide us with, upon request, information about the health, condition, and medical history of individuals and other individuals directly related to the Customer, but such information is relevant to the test.
    • Diag has reason to believe that the Customer has fraud and/or dishonesty which may result in liability for Diag.


  1. Diag Commitments
  • The online payment system on the Website is provided by Diag’s Payment Gateway Partner who has been licensed to operate legally in Vietnam (“Payment Gateway Partner“). Accordingly, the payment security standards on the Website are guaranteed to comply with the security standards of Payment Gateway Partner.
  • All purchase information on the Website is kept confidential, except for cases where it must be disclosed at the request of a competent authority.
  • Customers are not allowed to use any program, tool, or other forms to interfere with the system to change the data structure.
  • Individuals or organizations that interfere, destroy, or infiltrate the system’s data will be deprived of all rights and prosecuted before the law if necessary.
  1. Miscellaneous
  • Policy of payment transactions by domestic and international cards to ensure compliance with the security standards of Payment Gateway Partners including:
    • SSL (Secure Sockets Layer) internet data security standard issued by GlobalSign;
    • Certified Payment Information Data Security Standard (PCI DSS) provided by Trustwave;
    • 128-bit MD5 encryption standard;
    • Principles and regulations on information security in the banking and finance industry according to regulations of the State Bank of Vietnam.
  • Transaction security policy in payment of Diag applies to Customers on the Website:
    • Diag does not directly retain customers’ card information. The security of the Customer’s card information is performed by the Payment Gateway Partner.
    • For international cards: Customer’s payment card information that can be used to establish transactions is not retained on Diag’s system. Payment Gateway Partner shall retain and keep this information confidential.
    • For domestic cards: Diag only retains the order/appointment code, transaction code, and bank name.
    • Diag commits to strictly implementing necessary security measures for all payment activities carried out on the Website.


Hotline: 1900 1717
Address: Polyclinics – Medical Laboratory and Diagnosis Center – Medical Diag Center,

414-420 Cao Thang Street, Ward 12, District 10, Ho Chi Minh City, Vietnam